Hiring Security Guards in Atlanta: Frequently Asked Questions

It comes down to sightlines, entry points, and hours. One officer can hold a single lobby or gate. A property with two entrances, a parking deck, and after-hours delivery access usually needs two, or one officer plus a patrol vehicle. We walk the site and count the posts before quoting, rather than guessing from an address.

A post order is the written scope for a specific guard position: duties, patrol schedule, escalation contacts, and what to do in named scenarios. It matters because it is the document your insurer and your lawyer will read if something goes wrong. A security company that will not put your post in writing is protecting itself, not you.

Ours are employees. This is worth asking every Atlanta company you speak to, because subcontracted guards can leave you exposed on workers' compensation and liability if an officer is injured or causes harm on your property. Ask for the answer in writing before signing.

At minimum, general liability and workers' compensation. Request a certificate of insurance naming your entity as an additional insured, and check the coverage limits rather than just confirming a policy exists. Gold Star Security USA provides a COI on request before the contract starts.

No. We cover ongoing posts, short-term projects, and single-night assignments. Long-term agreements suit properties that need stable, familiar coverage, but they should never be the condition of getting a guard on site at all.

For ongoing posts, yes wherever possible. Consistency is one of the biggest practical advantages of on-site security, because a familiar officer knows who belongs on your property and notices what changed. When a regular officer is out, the relief officer is briefed on your post order before arriving.

We backfill. Every ongoing Atlanta post has a named supervisor and a relief officer who can cover a no-show. You get a call, not a silence. Ask any prospective company what their backfill procedure is, because a post that goes uncovered is worse than no post at all.

Time-stamped patrol logs and a written incident report for anything that happens on shift. Reports are sent daily or on your schedule. This record does two jobs: it shows you what you are paying for, and it becomes evidence of what your property knew and did if a claim is ever filed.

Ask for the company licence number and check it through the Georgia Secretary of State GOALS portal, which is public and takes under a minute. Ours is PSC002721. Unarmed officers are not individually registered with the state, so for them the only proof is the company's training records. Ask to see those for the officers who will actually work your property, not a generic sample.

Every ongoing post has a named supervisor who visits the site, checks that the post order is being followed, and is your escalation point rather than a general dispatch line. You should know who that person is before the first shift. If a provider cannot tell you who supervises your post, nobody does.

Call (404) 424-4597 or use the contact form. We ask for the property address, the hours you need covered, any incident history, and whether the coverage is ongoing or short-term. From there we walk the site and return a flat hourly rate with the post order attached.